Curlture Salon

Salon Policies

Please Read

  • We are proud to introduce a new pricing system where we charge for the time you need and not by a set-price list. This means we can be creative and give you individual treatment, rather than off the shelf. We provide one to one service with our curl experts. Our stylists range from $90-$120 an hour.
  • When you come to visit us for a cut, we always book out 15 minutes of complimentary time for you, if you need it. This allows you to get to know your stylist and collaborate on your hair cut and to really listen to each other. We understand it is you who has to wear the haircut, so you should work with your stylist to decide what looks and feels best.
  • For an accurate quote feel free to schedule a consultation with the stylist of your choice.
  • We accept gratuity. Gratuity is always appreciated, and in the spirit of teamwork, it will be shared amongst stylists and apprentices. 
  • For our naturally curly guests receiving a haircut. We ask that you arrive to your appointment on time with dry, freshly cleansed, conditioned, detangled and styled hair. In order to give you the best possible haircut, we need to see your hair in its natural state, free from pony-tails, bobby pins, clips, headbands or any other contraptions.
  • We accept Cash, Visa, Mastercard, Gift Certificates, and Checks from established guests.
  • Please be on time for your appointment.  If you are more than 10 minutes late you may be asked to reschedule and will be responsible for the cost of the forfeited appointment.
  • If you need to cancel, reschedule or change your scheduled appointment, we respectfully request you notify us no later than 48 hours prior to your appointment time. If you cancel or reschedule after the 48-hour timeframe, or If you do not come to your scheduled appointment you will be charged the full cost of the scheduled appointment. We understand that medical emergencies do happen and we show sensitivity in such situations.
  • We pride ourselves on providing all clients with fantastic service and quality customer care. We are professional, highly- skilled, experienced, and will provide you with the best hair care services possible.However, if you are not satisfied with the results of your salon service, please contact the salon within 1 week of your appointment. We will provide a one-time complimentary adjustment within 2 weeks of your appointment date. We do not offer refunds on salon services.
  • We will gladly refund you for any products you are unhappy with within 14 days of purchase.
  • Due to limited space and for the comfort of scheduled guests, anyone not being serviced will not permitted in the salon, including children. 

We are super sensitive to perfume. Please skip the perfume on the day of your appointment.