Decency– As hospitality professionals, we are committed to cultivating a safe and inclusive community for anyone who steps through our doors – clients and team members – and to take action when this ideal fails to be upheld. The purpose of this Decency Policy is to create healthy boundaries we need to protect decency, to be actively anti-racist, to be open to dialogue in teachable moments, and to be decisive with egregious behavior. By agreeing to this policy, you agree that any instances of discrimination, racism, misogyny, aggression will not be tolerated and may have consequences for being removed from our community.
How to arrive– For our naturally curly guests receiving a haircut. We ask that you arrive at your appointment on time with dry, freshly cleansed, conditioned, detangled, and styled hair. In order to give you the best possible haircut, we need to see your hair in its natural state, free from pony-tails, bobby pins, clips, headbands or any other contraptions.
Payment– We accept Cash, Visa, Mastercard, Gift Certificates, and Checks from established guests. Full payment is required at time of service.
Deposits– Deposits for appointments are non refundable.
Pricing– All listed prices are starting prices and are subject to increase based on timing. For an accurate quote feel free to schedule a consultation with the stylist of your choice.
Gratuity– Gratuity is always appreciated but never expected. In the spirit of teamwork, it will be shared amongst stylists and apprentices.
Late– Please be on time for your appointment. If you are more than 10 minutes late you may be asked to reschedule and will be responsible for the cost of the forfeited appointment.
Cancellation & No-Show– If you need to cancel, reschedule or change your scheduled appointment, we respectfully request you notify us no later than 48 hours prior to your appointment time. If you cancel or reschedule after the 48-hour timeframe, or If you do not come to your scheduled appointment you will be charged the full cost of the scheduled appointment. We understand that medical emergencies do happen and we show sensitivity in such situations.
Service Adjustments– We pride ourselves on providing all clients with fantastic service and quality customer care. We are professional, highly-skilled, experienced, and will provide you with the best hair care services possible. However, if you are not satisfied with the results of your salon service, please contact the salon within 1 week of your appointment. We will provide a one-time complimentary adjustment within 2 weeks of your appointment date. We do not offer refunds on salon services.
We will gladly refund you for any products you are unhappy with within 14 days of purchase.
Guests– Due to limited space and for the comfort of scheduled guests, anyone not being serviced will not be permitted in the salon, including children.
Perfume– We are very sensitive to strong fragrances and perfume. Please skip the perfume on the day of your appointment.